How Can We Help You?
Reach out to our Kaduna headquarters, call our support hotline, or file a complaint regarding orders, price negotiations, or escrow releases. We are here to make your social shopping seamless and 100% scam-free.
Head Office
Walk-in inquiries & merchant verification
No 5 school Road malali kaduna
Kaduna State, Nigeria
How Social Commerce & Escrow Work on Buytok
Buytok blends social content discovery with secure e-commerce. Here is what makes our marketplace transparent, interactive, and completely safe for every Nigerian buyer and merchant:
Shoppable Feeds & Reels
Products are brought to life through short video reels and interactive feeds. Customers can scroll, watch real product demos, and explore diverse categories from electronics to luxury fashion.
Retailer Catalog & Multi-Prices
Retailers and independent brands create verified storefronts, upload high-definition catalogs, and configure different pricing types (retail price, wholesale tiers, and special discount offers).
Real-Time Price Negotiation
Just like in a traditional market, customers can chat with sellers directly to negotiate prices, ask questions, request custom variations, and lock in the best deal before paying.
100% Escrow Protection
Payments are not sent directly to the seller. Funds remain securely locked in Buytok's automated escrow vault pending delivery arrival and buyer inspection. Zero risk of scam.
Submit an Inquiry or Complaint
Fill in the details below. Escrow disputes and delivery complaints are assigned a priority ticket and investigated within 2 to 4 hours.
Frequently Asked Questions About Support & Disputes
Payment remains securely held in escrow until you physically receive the delivery and confirm its condition, or until the designated 48-hour post-delivery inspection window closes without a filed dispute.
Submit a complaint with photos through this form or in-app. The escrow payment is instantly frozen. The seller is required to replace the item or your full purchase amount is refunded to your Buytok wallet.
Yes. Buytok's interactive chat feature enables direct negotiation between buyers and sellers. When an agreement is reached, the seller sends a custom escrow deal invite with the negotiated price.
Our customer operations and merchant verification office is located at No 5 School Road Malali, Kaduna, Kaduna State, Nigeria. Walk-ins are welcomed during working hours.